iTrack is an intelligent, self-learning bot that understands the behavior of online shoppers on your website. From the moment a visitor lands on your website, it tracks their footsteps to understand what the shopper is looking for. Every page the shopper visits, every item they click on in the inventory, iTrack follows. Once enough data is captured against each visitor, iTrack assigns them to category of how likely the shopper is to purchase quantified by a propensity to buy or P2B score along with the item they are interested in. This data is used to effectively engage the shopper in a conversation and show them relevant ads of items that are in the inventory and match their interest. This data also helps you – the business - in understanding which product captures more interest so your sales efforts and marketing strategies can be customized accordingly.
iTarget, a bot powered by powerful Artificial Intelligence in its core, is the most knowledgeable product specialist your business can have. Once integrated on your website, it learns what item is listed where on your website along with all the features, smallest of details related to that item. It keeps its own inventory of items specific to their category only so it could use them effectively when needed and updates the inventory every 30 minutes to see if there have been any changes. Using the data acquired through iTrack, iTarget identifies which item in the inventory would suit best for each visitor. Once identified, iTarget generates a customized ad in real time and displays it to the customer to engage the customer based on their interest.
iChat is a proactive live chat service managed 24x7/365 by a team of sales and service professionals who understand the importance of giving the customers the attention necessary in closing a deal effectively. Our professionals work with your team to make sure they convert a high percentage of your online shoppers into paying customers to maximize the Return on your online investment. For every client, we assign an account manager that makes sure every conversation is according to what you expect. Constant feedback from your teams helps us tweak our approach to make this program a success.
iCall is a smart web to phone service. During a chat if our web receptionist feels a need to include someone from your sales team in the process to close the sale or if expert help is needed, with just a click of a button, our web receptionist converts that chat into a phone call. Your sales rep gets a call on their mobile phone and on the other end of that call is the customer, ready to start a conversation with your sales rep while they are still on the website without even having to dial any number. That is what we call smart, hassle free, proactive customer engagement.
As soon as you sign up for any of our lead generation service, our on-boarding team starts its work. Detailed sessions with your sales team to understand your business process is the first step. Once the team is confident they understand your business and sales process, they make a training manual upon which our web receptionists are trained. As soon as we get an approval on the training manual, a rigorous training of our web receptionists starts and only ends once they understand what is expected of them from you, the client. They go live on your website only after your approval.
Integrating our lead generation solution is a very simple 2 minute job for your website manager. We send you a small code snippet that has to be copy pasted on your website and you are done. Once it is done, we initiate everything from our end to make sure the software runs smoothly. For the first 2 weeks, our dev team keeps an eye on your website to make sure nothing malfunctions.
Once we go live, the first 4 weeks are very important. We change our engagement strategy every week to see what works best. Our QA goes through every engagement and rates it based on the customer’s response to further analyze how we will engage your web traffic moving forward. After the first month, we setup monthly calibration meetings with your sales team to get their feedback which helps us fine tune the program further.
Yes. All our chats reps are trained professionals who understand the importance of building relationships with customers starting from the very first interaction. We understand how competitive the automotive industry is and that how using the right words and giving value to the customer can increase your sales.
Once a client signs up with us, we take at-least 2 weeks to go live on their website, sometimes even more depending upon the extent of training required. Below is the process of training we follow:
We send the client a questionnaire that has 20 to 25 questions about their business, the products they have, their speciality, what would they require our Live Chat reps to do(Customer Support, Sales etc.), the definition of a qualified lead etc. Clients fill that questionnaire and send it back to us. (This is where the clients tell us about their products so no matter how specialized the product is; we can have a grip on the product knowledge.). If they have any brochures or documentation on their products, we appreciate if they can send it to us as that helps us in training.
Once the client sends us the filled questionnaire, our training teams starts working on a training manual based on that questionnaire. This takes around 2 to 3 business days. Once the training manual is made, it is checked internally and then sent to the client for their approval. If they require us to make any changes in the training manual, we make the changes and once it is approved, we start the training process.
The training of Live Chat reps takes at-least 5 to 6 Business days where:
Once training is complete from our end, we do a test run on a client’s website where we ask the clients to have test chats with our reps and give their feedback. After this we ask the client for a green light if they are satisfied with the training. If they are, we go Live otherwise we work on the feedback that client gives and do a test run again.
Yes, we will customize it for you. The chat window that will be integrated on your website will be custom designed to look just like a part of your website. We can make them in any size and shape, any color and we will also brand the chat windows with the logo of your company to make it look more welcoming for the customers. Our chat window is designed in a way that it works on Mobile phones, Tablets and PCs so no matter where the visitor is chatting from, your chat window will shine.
The minimum ROI that we have promise car dealers is atleast 12 times the amount they pay us. This is not just a random number. We have proved this in the past and are confident will keep on achieving more than this in future. Talk to one of our sales reps today to know more.
WebDealer Solutions INC | 64 Clayhall Cresent Toronto, ON M3J 1 W6, Canada
General Enquiries: info@webdealersolutions.com | Phone: 647-360-4488 | Fax: 877-760-4488